After the product has been shipped, you can download it in PDF format from My Page.

*Due to our shipping system, receipts are not included with the shipment.

Please note that the recipient name on the receipt will be the name of the person who placed the order.

You can change it from "Confirm/Change Member Information" on My Page.

The following payment methods are available:
- Credit Card (VISA, MasterCard, JCB, American Express)
- Shop Pay

-Apple Pay

-Google Pay

We recommend using a laundry net when washing.
Please refrain from using a tumble dryer, as it may cause the logo or print to peel off.

In-stock items will be shipped within one week of order confirmation, as a general rule.
Delays may occur due to year-end and New Year holidays, natural disasters, etc.

*We do not accept specific delivery dates or times.

Due to system limitations, we cannot combine multiple orders for shipping or apply free shipping based on a combined total after an order has been confirmed. Thank you for your understanding.

We will proceed with shipping your order sequentially.

Please note that we cannot accept requests to change order details after an order has been confirmed (e.g., order cancellation, adding/removing items, changing quantities, changing colors/sizes, adding coupons, changing payment methods, etc.).

▼What is the size exchange service?
This service allows you to exchange an item you purchased if the size does not fit.

▼Conditions for size exchange
This service is only available if you agree to the following terms and are willing to bear the round-trip shipping costs.

【Correspondence Period】
If you contact us via the inquiry form within 8 days of product arrival

【Eligible Products】
Exchange for a different size or color of the same product as the one you wish to exchange.
*Exchanges are only accepted if the desired exchange product is in stock.

【Products not eligible for exchange service】
・If more than 8 days have passed since the product arrived
・Products that have been worn normally
・Products with tags removed
・Products with wrinkles, dirt, or household odors after arrival
・Products that have been washed, dry-cleaned, hemmed, or repaired by the customer
・If the packaging is damaged
・Products that come into direct contact with the skin, such as swimwear and innerwear
・Products with odors such as tobacco or perfume due to trying them on
・Products or outer boxes that have been scratched or soiled by the customer
・Other items that are clearly deemed to have been used upon inspection after arriving at our company

【Shipping costs for exchange service】
Shipping costs are to be borne by the customer. If you use the size exchange service, please send the product to us prepaid.
*In the case of cash on delivery, the product will be returned regardless of the reason.

▼Flow of size exchange
Please apply via the inquiry form.

After approval, please send the product to us, and if it is deemed to be in good condition upon arrival, we will proceed with the exchange.

▼ Defective Products
If a defective product is found or a product different from your order arrives, we will promptly exchange or refund it.

* We do not accept exchanges or returns of products due to customer convenience.

* If you wish to exchange for a different size, please refer to our size exchange service.

▼ Order Cancellation
Orders will be processed for shipment sequentially.

We cannot accommodate requests for changes to order details (order cancellation, addition/removal/quantity change of ordered products, color/size change, coupon addition, payment method change, etc.) after the order has been confirmed.

▼ If you receive a defective or incorrect product
In case of a defective product, we will exchange or refund it.

Please contact us via chat on the RUELLE Official LINE, stating the defective part.

▼ Cases where returns are not possible
・Customer convenience

・Products for which more than 8 days have passed since receipt

・Products returned without prior notice

・Products purchased from channels other than the "RUELLE Official EC Site"
・Products that have been worn normally
・Products with tags/hangtags removed
・Products with wrinkles, dirt, or odors after arrival
・Products that have been washed, dry-cleaned, hemmed, or repaired by the customer
・Damaged packaging
・Products that come into direct contact with the skin, such as swimwear and innerwear
・Products with odors such as tobacco or perfume due to试穿(fitting)
・Products or outer boxes that have been damaged or soiled by the customer
・Other products that are clearly deemed to have been used upon inspection after arriving at our company

▼ Shipping costs for returning defective products
We will bear the shipping cost for returning the applicable product, so please send it using a freight collect shipping label.

▼Regarding refusal to accept cash on delivery, etc.

If you decline (refuse) to accept products shipped via cash on delivery, they will be returned to our company.

In cases where items are returned to our store due to refusal to accept cash on delivery, etc., we may charge you for the round-trip shipping costs, cash on delivery fees, and packaging material costs.
Please note that the round-trip shipping costs in such cases will be charged at actual cost.

*Normally, our store covers a portion of the shipping costs, so you will be charged for the actual cost.
*Even for products marked as "free shipping," our store actually bears the shipping costs, so you will be charged for the actual cost.

In mail order, placing an order is considered an intent to purchase and pay for the product,
and the Mail Order Sales Law is established, creating sales and purchase responsibilities for both parties.

If you fail to pay for round-trip shipping costs, cash on delivery fees, packaging materials, etc., incurred due to refusal to accept cash on delivery or long-term absence, we may take legal action.

Please understand that we will refuse future transactions with customers who have a history of refusing cash on delivery.

We appreciate your understanding and cooperation.
*This excludes cases where confirmation has been made with our company in advance due to an error, etc.

▼Regarding returns due to long-term absence

After shipment, the package storage period varies depending on the delivery company.
If you have a delivery notice, please promptly request redelivery to the nearest branch office listed on the notice.
Please ensure you receive your package.

In the unlikely event that you do not pick up your package within the storage period for undeliverable items,
the package will be returned to our company.

Therefore, in cases where items are returned to our store due to reasons such as expiration of the storage period, we may charge you for the round-trip shipping costs, cash on delivery fees, and packaging material costs.
In such cases, please contact us in advance.

If we do not receive contact, your order will be automatically canceled.

If you are unable to receive your package due to your circumstances and wish to have it resent, we apologize for the inconvenience but
we will change the payment method to a [payment method other than cash on delivery]. You will be responsible for the round-trip shipping costs and the shipping costs for reshipment.

Furthermore, please understand that customers with a history of returned packages due to long-term absence may have their future use restricted.

*For reshipment, once we confirm your intent to resend and verify the above points, we will ship the package.
*Since the product's inventory is returned at the time of return, we may not be able to prepare the product even if you request reshipment.
In such cases, we will still charge you for the round-trip shipping costs, cash on delivery fees, and packaging material costs that our store bore.

This product is manufactured and shipped after you place your order. Please note that delivery may take longer than for standard products.
Please check each product page for delivery times.

Some products may be restocked, but we cannot guarantee it.
Restock information is announced on our official LINE account, social media, and email newsletters.

We do not offer gift wrapping services at this time.