Privacy policy
Handling of Personal Information
ROI Co., Ltd. respects the privacy of all users of this site and handles personal information with the utmost care and attention.
Privacy Policy
ROI Co., Ltd. (hereinafter referred to as "the Company") has established the following Privacy Policy regarding the RUELLE Online Store (hereinafter referred to as "this Site"), which is operated by the Company. We are committed to protecting customers' personal information and ensuring that they can use our services with peace of mind.
1. Definition of Personal Information
"Personal information" refers to information that can identify a specific individual—such as name, date of birth, address, telephone number, email address, and purchase history—or information that can be used to identify an individual when cross-referenced with other data.
2. Collection of Personal Information
This Site collects personal information to the extent necessary for the purposes listed below. Such collection is conducted through lawful and fair means.
<Examples of information collected>
・Name (including phonetic reading/furigana)
・Postal code and address
・Telephone number
・Email address
・Password
・Shipping information
・History of orders, inquiries, reviews, etc.
・IP address, device information, and browser type
・Access logs obtained via cookies and pixel tags
3. Purposes of Use for Personal Information
The Company uses collected personal information for the following purposes:
・Confirming and checking order details and delivery status
・Shipping products and sending related notifications
・Responding to inquiries
・Providing information on new products, services, campaigns, etc. (via email, SMS, etc.)
・Analysis for marketing and site improvement
・Prevention of and response to fraudulent activities
4. Provision of Personal Information to Third Parties
The Company will not disclose or provide personal information to third parties without the customer's consent, except in the following cases: 1. When required by law or regulation
2. When necessary to protect a person's life, body, or property, and obtaining the individual's consent is difficult
3. When there is a legitimate request for disclosure from a public agency
4. Information sharing with payment processing companies (for identity verification, credit assessment, etc.)
5. Companies to which we outsource part of our operations for the store's management, and our affiliated companies
5. Security Management of Personal Information
To prevent the leakage, loss, unauthorized access, or alteration of personal information, we implement organizational, technical, and physical measures and strive to maintain an appropriate management system.
6. Correction and Deletion of Personal Information
If you wish to correct or delete your personal information yourself, please contact us via the inquiry form. Registered members may also edit their information directly from the "My Account" page.
7. Use of Cookies and Pixel Tags
We use cookies and pixel tags to improve site usability, understand usage patterns, and optimize advertisement delivery. These technologies do not collect information that identifies specific individuals, nor do they infringe upon your privacy.
<Main Purposes of Use>
・Retaining user settings (language, region, etc.)
・Collecting access logs (page transitions, viewing time, clicks, etc.)
・Delivering advertisements (integration with social media and external ad networks)
*This information does not directly identify specific individuals.
*If you do not wish to use cookies, you can disable them via your browser settings. However, please note that disabling them may cause some site functions to malfunction.
8. About SSL (Secure Sockets Layer)
This site employs SSL-encrypted communication to protect your personal information. This ensures that data entered is encrypted and transmitted securely.
9. Contact Information
Please refer to the information provided in accordance with the Act on Specified Commercial Transactions.
10. Revisions to the Privacy Policy
If changes occur regarding the personal information collected, the purposes of use, or other aspects of this privacy policy, we will announce such changes by updating the content of this page. The modified terms become effective upon their publication on this page.
