Seller
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RUELLE Online Store
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Representative
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Yutaro Tsuboya
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Business Address
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7F, Honmachi Minami Garden City,
3-6-1 Kitakyuhojimachi, Chuo-ku,
Osaka-shi, Osaka 541-0057, Japan
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Store Name
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RUELLE
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Website
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https://ruelle.co.jp/
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Product Prices
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Please refer to each product page for pricing.
All displayed prices include Japanese consumption tax where applicable.
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Order Quantity
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Purchase quantity may be limited depending on the product.
Please refer to each product page for details.
Even if not specifically stated, we may adjust the purchase quantity depending on order status or shipping conditions.
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Additional Charges
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Shipping Fee
Shipping fees vary depending on the destination country or region.
The applicable shipping fee will be calculated automatically at checkout.
Free shipping on domestic orders over ¥20,000 (tax included).
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Payment Methods
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The following payment methods are available. Payment timing depends on the selected payment method.
Credit Cards (Visa, MasterCard, JCB, American Express, Diners Club)
*Payment may not be completed depending on your card issuer's authorization.
*Cards issued under another person's name or cards issued overseas may not be accepted.
*Some products may have limited payment options.
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Shipping
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In-stock items are generally shipped within 2–5 business days after order confirmation.
We do not accept requests for a specific delivery date or time.
Shipping may be delayed due to holidays, severe weather, or other unforeseen circumstances.
If an item is out of stock, we will notify you by email.
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Returns & Exchanges
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We do not accept returns or exchanges due to customer preference.
However, we will accept returns or exchanges in the following cases:
• Defective products
• Incorrect items delivered
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Cases Where Returns or Exchanges Cannot Be Accepted
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• More than 8 days have passed since delivery
• Products that have been worn or used
• Returns due to customer preference (wrong size, color, image difference, ordering mistake, etc.)
• Returned without prior notice
• Tags or labels have been removed
• Products with wrinkles, stains, or odors caused after delivery
• Washed, dry-cleaned, or altered products
• Swimwear or underwear (for hygiene reasons)
• Products with perfume or cigarette odors
• Damaged packaging or boxes
• Sale items or bundled products
• Requests to exchange for another product
• Products judged to have obvious signs of use
Please return the product together with all tags, packaging, and accessories.
Please keep your shipping receipt until the return process has been completed.
If you wish to return an item, please contact us through our Contact Form before returning it. Unauthorized returns cannot be accepted.
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Refunds
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Refunds will be processed through your credit card company after the returned item has been received and inspected.
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Shipping Charges
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Japan: ¥880 nationwide (Okinawa: ¥2,200)
Free shipping on domestic orders over ¥20,000 (tax included).
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Contact
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Please contact us via our Contact Form or our official LINE account.
Business Hours: Weekdays 10:00–17:00 (Japan Time), excluding weekends and public holidays.
Seasonal holidays and temporary closures will be announced on our homepage or News section.
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